Refund Policy
At Deals Machinery, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy carefully:
1. Refund Eligibility
• Full Refund Before Shipment:
A full refund is available if you request cancellation before your product has been shipped. Once the order is confirmed and has not yet been dispatched, please contact our Customer Support immediately to process your cancellation and refund.
• No Refund After Shipment:
Once your product has been shipped, a full refund cannot be issued. We encourage you to review your order carefully before finalizing your purchase. In the event that you need assistance after shipment, please contact our Customer Support for guidance on any further steps.
2. How to Request a Refund
1. Before Shipment:
If you wish to cancel your order before it is shipped, please contact our Customer Support team at [email protected] immediately. Provide your order number and the reason for cancellation. Once confirmed that the product has not been shipped, a full refund will be processed.
2. After Shipment:
If you contact us after the product has been shipped, we will not be able to process a full refund. However, if you experience issues with the product upon receipt, please review our Return Policy and contact our Customer Support for further assistance.
3. Processing Time
Once your cancellation is confirmed, refunds will be processed within [X] business days and credited back to the original payment method.
4. Additional Information
You will receive an email notification once your order has been shipped. Please review this notification carefully, as it confirms the point at which a full refund will no longer be available.
Thank you for choosing Deals Machinery. We value your business and are here to help ensure a smooth and satisfactory purchasing experience.
