Return Policy

At Deals Machinery, your satisfaction is our priority. We understand that sometimes a return is necessary, and we are committed to making the process as smooth and straightforward as possible. Please review our return policy below for details on how to return your product.

1. Eligibility for Returns

• Return Period: Returns are accepted within 3 days from the date you receive your product.
• Condition: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Please include all accessories, documentation, and proof of purchase with your return.

2. How to Initiate a Return

1. Contact Us: Please contact our Customer Support team within the 3-day return window at [email protected] to initiate the return process. Provide your order number and details about the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions for shipping the product back to us. Please ensure that the RA number is clearly marked on your return package.

3. Return Shipping

• Customer Responsibility: Unless the return is due to an error on our part (e.g., defective or incorrect product), the customer is responsible for any shipping costs associated with returning the product.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. Deals Machinery cannot guarantee that we will receive your returned item.

4. Refund Process

• Inspection: Upon receipt of your return, our team will inspect the product to ensure it meets the return criteria.
• Processing Time: Once the return is approved, your refund will be processed within 5 business days. The refund will be issued to the original payment method used during the purchase.
• Non-Refundable Items: Please note that shipping charges are non-refundable unless the return is a result of our error.

5. Exchanges

At this time, Deals Machinery does not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order.

6. Exceptions

• Late Returns: Returns received after the 3-day period may not be accepted.
• Condition Issues: Products that do not meet the return criteria (e.g., damaged, used, or missing original packaging) will not be eligible for a refund.

Thank you for choosing Deals Machinery. We appreciate your business and are here to ensure you have a positive experience with every purchase.